FAQ
frequently asked questions
Check-in to your room is available from 2:00 PM. Check-out must be completed by 11:00 AM. Our reception service is available 24 hours a day with a night porter. To call reception from your room, dial 9. For departures before 7:45 AM, the bill must be settled by 9:00 PM the previous evening.
Our rich breakfast buffet is served between 7:30 AM and 10:00 AM on the beautiful lakeside terrace. Tables are open seating, so choose any you prefer; they are all in the front row facing the lake. Our staff will serve your beverages at the table, and you can help yourself from the buffet.
NEW 2026 - Parking
From this year there is a large outdoor car park available, only 50 metres from the hotel, fenced off and under video surveillance, at a cost of Euro 10.00 per day.
Thanks to this innovation, the green area dedicated to our guests in the hotel will be even larger and more welcoming.
The hotel's internal car park will only be available for a limited number of spaces, upon reservation, at a cost of Euro 15.00 per day.
Yes, the Bellavita Restaurant is open daily from 12:00 PM to 2:00 PM and from 7:00 PM to 8:30 PM. You can view the menu on their website Ristorante Bellavita. Please note that the restaurant does not have parking facilities; these are reserved for hotel guests.
Yes, we have two pools! One is reserved for younger guests, with a depth of 60 cm, while the other is 160 cm deep. Access to the pools is permitted until 8 PM. Inflatables are not allowed in the pools. The pools are not heated, but they maintain a pleasant temperature for most of the season.
No, it's not necessary; there are **sunbeds and umbrellas for everyone** in all seasons. If you don't immediately find a spot, please refer to the reception.
Upon arrival, you will find a complimentary set of towels in your room or available for pick-up at the Reception. Each subsequent change incurs a charge of €2 per towel. Bathrobes are available free of charge at the reception and should be kept in your room until departure.
The Hotel features a private garden with a pier and a diving board for direct lake access, exclusively for hotel guests. Sunbeds and umbrellas are available on the lawn or on the wooden solarium for you to relax and sunbathe in complete tranquility.
Yes, no problem at all! The **parking gate remains open until midnight**. If you find it closed, simply ring the bell at the driveway, and our night porter will open it for you. The **pedestrian entrance door can be opened with your room card** at any time.
The half board option is reserved for stays of 3 nights or more. Half board consists of a choice between four first courses and four main courses, a vegetable buffet, and dessert. Drinks are not included. Dinner is served lakeside in the front row, just like in our à-la-carte restaurant. If you don't wish to use the half board service on any given evening, simply inform the reception by 10 AM, and it will not be charged.
For reservations from May 18th to September 14th, cancellation is free up to 14 days before the arrival date. For all other periods, cancellation is free up to 4 days before the arrival date.
- Cancellations 14 to 4 days before arrival: one night will be charged.
- Cancellations 4 to 2 days before arrival: 50% of the reservation amount will be charged, in any case not less than the cost of one night.
- Cancellations on the day of arrival or no-show: 80% of the reservation amount will be charged, in any case not less than the cost of one night.
- In case of early departures, 80% of the remaining stay will be charged.
For motorboats, we offer a reserved mooring for the entire duration of your stay. A mooring spot means having a buoy in front of the hotel, at a cost of €25.00/day. The buoy will be indicated by the reception at check-in.
On your departure day, you can use the pool and garden until 12 PM. If you'd like to have lunch with us, you're very welcome; we kindly ask that you inform the reception at check-out. Your parking space is guaranteed until 12 PM; easily accessible free parking options are available near the hotel if you need more time.
Yes, dogs are allowed upon request, but not in all hotel rooms. There's a supplement of €12.00 per day for small dogs under 7 kg and €16 for larger dogs. Dogs can be brought to breakfast and into a separate dining room. In the garden, dogs must be kept on a leash. A maximum of one pet is allowed per room.
Ping-pong is available in the park in front of Villa Acquarone. Rackets are available at the reception. Playing is not permitted between 2 PM and 3 PM and during evening hours. A Stand Up Paddleboard is also available for free use by guests, to be booked at the Reception.
